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Frequently Asked Questions

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Everything People Ask Us

How quickly can a locksmith get to me?

Across inner and middle Melbourne we are typically on site within 15 minutes. Outer suburbs run closer to 15 minutes. We give you a realistic estimate on the phone before dispatching.

Are you available 24 hours?

Yes. We operate 24 hours a day, 7 days a week, including public holidays. After-hours and holiday rates apply and are quoted before we attend.

How do you work out the price?

We quote your exact price on the phone before dispatching anyone, based on the job and the time of day. The figure you agree to is the figure on the invoice.

What payment methods do you accept?

Cash, EFTPOS and all major credit cards, taken on site once the job is complete and you are satisfied. Commercial clients can be invoiced on account.

Are your locksmiths licensed and insured?

Yes. Every technician is licensed, insured and police-checked, and carries photo identification which they will show on arrival without being asked.

Will you damage my door getting it open?

Rarely. The large majority of lockouts are opened non-destructively. If drilling is genuinely the only option we explain that and the cost before starting.

Do you service my suburb?

We cover more than 100 suburbs across greater Melbourne. If yours is not listed, call us anyway - there is usually a technician nearby.

What if you cannot solve my problem?

You do not pay. Not a reduced rate, not a partial refund - if we cannot help, there is no charge.

Still not sure?

One call and you will know exactly where you stand.

Call 03 4427 9390